There are few things more frustrating than sitting down to watch your favourite show only to find Netflix buffering, Foxtel freezing, YouTube dropping out, or your Smart TV refusing to connect to Wi-Fi altogether.
At Internet Magic Gold Coast, these are some of the most common calls we receive. I personally know how annoying it can be when your show isn’t “showing”…. and you’re losing it at the TV! By the time we arrive to help our customers they can be at their wits end having usually spent hours on the phone trying to get support that just doesn’t understand or help.
The reality is that most TV streaming and Wi-Fi problems are caused by issues within the home’s network setup, Wi-Fi coverage, equipment placement or internet connection and not your Tv itself.
The good news? We come to your home, diagnose the problem and get it fixed.
If your TV won’t connect to Wi-Fi, Netflix keeps buffering or your internet keeps dropping out, call Internet Magic Gold Coast on 0452 525 165.
Common TV Internet Problems
You may be experiencing one or more of the following:
- Netflix keeps buffering
- Foxtel keeps stopping or freezing
- YouTube videos keep dropping out
- Disney+ won’t load properly
- Stan constantly buffers
- TV connected to Wi-Fi but apps won’t work
- Smart TV won’t connect to Wi-Fi
- TV keeps disconnecting from Wi-Fi
- Internet drops out only on the TV
- Spinning loading circle on the screen
- Streaming quality constantly changing from HD to blurry
If any of these sound familiar, you’re not alone. We help Gold Coast residents solve these exact problems every week.
Why Does Netflix Keep Buffering?
Buffering occurs when your TV or streaming device can’t receive video data quickly enough to continue playing smoothly.
Many people immediately assume they need a faster internet plan. However, in our experience, that’s often not the real problem.
We regularly attend homes where customers have upgraded their NBN service only to discover the issue was poor Wi-Fi coverage, interference or networking equipment that wasn’t performing properly.
As an example, a customer in a Broadbeach high rise this week had done everything correctly but unbeknown to them and any other ordinary non-internet technician person, their apartment was being overcrowded with neighbouring Wifi signals causing poor, intermittent performance. Being Internet Magicians we tweaked some technical settings inside their router to eliminate the issue.
Why Won’t My TV Connect to Wi-Fi?
Another common issue is when a Smart TV simply refuses to connect to the home’s wireless network.
Sometimes the TV can see the Wi-Fi network but won’t connect. Other times it connects successfully but loses connection shortly afterwards.
Common causes include:
- Weak Wi-Fi signal reaching the television
- Incorrect network settings
- Router configuration issues
- Software problems within the TV
- Network interference
- Outdated networking equipment
- Faulty Wi-Fi hardware
- Internet connection faults
In some situations, the TV may even show that it is connected to Wi-Fi, yet Netflix, Foxtel, YouTube or other apps still refuse to work.
This often indicates a communication problem somewhere on the network rather than a fault with the streaming service itself. Recently a customer’s brand new tv was suffering this “can’t connect to WiFi” issue and the solution, although rare, was to factory reset the tv and make sure the correct internet settings were selected. Sometimes in the past I’ve found customers have accidentally calibrated their TV’s network settings in manual mode and not automatic, which is sure fire way to cause a problem unless you know what you’re doing.
We Come To Your Home And Fix The Problem
Unlike large telecommunications companies, Internet Magic Gold Coast provides a mobile internet technician service.
We come directly to your home, test your Wi-Fi coverage, check your internet connection, inspect your equipment and identify the actual cause of the problem.
Need help now? Call Internet Magic Gold Coast on 0452 525 165 and we’ll arrange a technician to visit your home.
Rather than spending hours on hold to your internet provider, you’ll have an experienced technician diagnosing the issue on-site. Hopefully you’re getting to read this before having the “overseas call centre” experience.
We assist with:
- Smart TV Wi-Fi issues
- Home Wi-Fi troubleshooting
- NBN internet problems
- Slow internet speeds
- Wi-Fi dropouts
- Mesh Wi-Fi installation
- Router setup and optimisation
- Streaming and buffering issues
Why Does My TV Keep Disconnecting From Wi-Fi?
If your TV repeatedly disconnects from Wi-Fi, the issue is often related to signal strength.
Unlike phones and tablets, televisions are usually fixed in one location and are often positioned in rooms where Wi-Fi coverage is poor.
Walls, mirrors, appliances and building materials can all affect signal quality.
This can result in intermittent dropouts that make streaming services appear unreliable.
Where possible, we’re always looking to hard-wire your most internet reliant devices to avoid any Wifi troubles.
Before You Spend Money Upgrading Your Internet
Many customers contact us after increasing their internet speed without seeing any improvement.
The truth is that a faster internet plan won’t fix poor Wi-Fi coverage, interference problems or incorrectly configured equipment.
Before spending more money on your monthly internet bill, it can be worth having the issue professionally diagnosed.
Internet Magic Gold Coast has technicians local to your suburb. Coolangatta to Burleigh, Robina, Nerang, Surfers Paradise, Helensvale all the way up to Yatala, we’re never far away.
Need Help With Netflix Buffering, Foxtel Freezing Or TV Wi-Fi Problems?
If you’re on the Gold Coast and your TV won’t connect to Wi-Fi, Netflix keeps buffering, Foxtel keeps stopping, YouTube drops out or your internet connection is unreliable, Internet Magic can help.
We provide on-site Wi-Fi troubleshooting and internet support throughout the Gold Coast.
Instead of googling “Internet technician near me” call us today on 0452 525 165 and we’ll come to you, diagnose the issue and get your internet working properly again.